FAQs

Each drop is a limited release of pieces from the BEYOND RHYTHM world. Sign up to THE FREQUENCY for release details and early access.

The next release date will be announced on our website and Instagram, @beyondrhythm.official. Join THE FREQUENCY to receive the date by email or SMS.

No. Allocation is first come, first served. A waitlist signup, early-access link or item in your cart does not hold stock.

Subscribers receive an early-access link before the public release. The planned lead time is 24 hours. Early access gives you a chance to shop before the public launch; it does not reserve stock.

Simply by joining THE FREQUENCY and we will tell you about restocks when they happen. An email or an SMS will be sent to our crew 24 hours before bring it back live. Don’t miss it

By entering the code at checkout before you pay. Check the code’s message for its expiry date, eligible products and other conditions. Codes generally cannot be combined unless the offer says otherwise.

Prices are displayed in USD, with MAD and EUR shown for orders shipped to different countries. Payment methods are those shown at checkout.

Yes, you will receive an order confirmation email after payment is captured. If you do not see it, check your spam folder, then contact us with your order number and the email address used at checkout.

Contact us as soon as possible at crew@beyondrhythm.store with your order number. We will try to help before the order enters fulfilment, but changes or cancellations cannot be guaranteed once it has been packed or dispatched.

Contact us immediately with your order number. We will try to correct the address before dispatch. Take in consideration that this changing might delay your order shipping depending on the shipping stage.

We cannot guarantee combining orders placed separately. If you want to combine, contact us quickly. Otherwise each order ships with its own tracking number.

Send us an email at crew@beyondrhythm.store with your order number and clear photos of the item and packaging. Please contact us within 24 hours of delivery so we can review it and arrange an appropriate solution.

We currently plan to serve Morocco, the United States, Canada and selected European destinations. The countries available for your order are shown at checkout.

We ship from Morocco. Delivery estimates depend on destination and the service available. Processing and transit estimates are shown on our Shipping & Returns page and at checkout.

Tracking can take 24 hours to show its first update after dispatch. If there is no movement for 3 business days, contact us with your order number and we will check with the carrier.

Check with household members, building staff and the carrier first. If the parcel is still missing, contact us within 30 days of the delivery scan so we can open a carrier investigation.

Contact us as soon as you see the return-to-sender update. Once the parcel reaches us, we will inspect it and explain the options: reshipment where stock allows, or refund less any shipping and customs charges already incurred.

International orders are shipped DDU (Delivered Duty Unpaid), unless checkout explicitly says otherwise. Import duties, taxes and carrier handling fees assessed by the destination country are the customer’s responsibility. Read the Shipping & Returns page before ordering.

You may request a return within 30 days of delivery, subject to the conditions in our Shipping & Returns policy. Any mandatory consumer rights that apply to your order remain unaffected.

Use the measurements in our Sizing Guide. Compare them with a similar garment that fits you well, measured flat. Each product page will show the flat measurements for that style.

GSM means grams per square meter, a measure of fabric weight. The product page will list the fabric weight where that information is available.

Follow the care label attached to your garment. For printed, embroidered or heavyweight pieces, check the product-specific care instructions before washing.

Yes, but in dome special occasions or special events. Subscribe to our newsletter for special deals and updates.

Yes, if it meets the return conditions. The recipient can contact us with the order number. Refunds normally go to the original payment method unless we agree otherwise.

Stickers are included in online orders but aren’t guaranteed, as they’re subject to availability.

Our Team will respond within 24-72 hours. Excluding weekends and major holidays.